I don’t know about you, but I always have at least one mobile device on me at all times, whether it is my smartphone, laptop or iPad, I’m always connected so am always up to date with news, emails and of course Facebook. As you can tell, I love my gadgets. So you can imagine my excitement at the idea of airlines and airports using all my favorite gizmos and social platforms to improve and personalize my travel experience – and I don’t mean just having a twitter account or Facebook page. I’m talking RFID bag tagging and roaming airline representatives dispensing up to the minute information about my delayed flight with the help of their tablet computer. Yes indeed, there are some very exciting times ahead!

Personal mobile technology is increasingly becoming an essential part of every day life, travelers are finally ready to take the leap towards a better and more seamless travel experience. And as airlines and airports continue to embrace the possibilities and solutions these technology advances provide, services will become more efficient as well as personalized, further improving customer satisfaction. By harnessing the power of mobile channels to communicate service disruptions, airlines may not totally eliminate customer stress levels, but can greatly reduce them.

The transformation of mobile technology from the 1980′s to 2011 has been incredible with today’s average smartphone being more powerful than the super computers of the 1970′s. Today’s traveler expects to have instant access to information, which is why mobile devices are increasingly becoming the main platform people use to communicate and connect, and with the arrival of the tablet computer, the trend continues to intensify. Read the rest of this entry »